Reservation and Cancellation Policy
at Azad Star Premium Dine-In Restaurant

Reservation Policy

1. Booking Confirmation
Your reservation will be confirmed once you receive a confirmation via email / message from us
post discussion. Please ensure all booking details—date, time, and number of guests—are accurate
when making your reservation.

2. Arrival Time
We kindly recommend that you arrive at least 15 minutes before your scheduled reservation.
Reservations will be held for up to 15 minutes beyond the reserved time, after which they may be
released to other guests.

3. Special Requests
We will do our utmost to accommodate special requests, such as dietary restrictions, seating
preferences, or celebration needs. However, these are subject to availability and cannot be
guaranteed.

4. Group Reservations
For parties of more than fifteen (15) guests, a deposit may be required. The details will be provided
at the time of booking.

5. Pre-Orders and Set Menus
For large groups or special events, pre-ordering from a set menu may be necessary. We will
discuss available options with you during the reservation process.

6. Special Events and Holidays
On special occasions or during holidays, specific reservation policies may apply, such as a
minimum spend or set menus. These terms will be shared with you at the time of booking.

Cancellation Policy

1. Standard Cancellations
Cancellations made at least 24 hours in advance of your reservation will incur no charges. For
cancellations made within 24 hours or in the case of a no-show, a charge equivalent to the cost of
the meal may be applied for the reserved number of guests.

2. Group Reservations
For group bookings (more than fifteen (15) guests), cancellations made at least 24 hours in
advance will not incur any fees. Cancellations made within 24 hours, or a reduction in the number of
guests, may result in a loss of deposit or a charge per guest, based on the set menu.

3. Special Event Reservations
A non-refundable deposit may be required for reservations during special events (e.g., festivals,
holidays). Cancellations or changes must be made at least 24 hours prior to the event.

4. Modifications
Any changes to your reservation, such as adjusting the number of guests or reservation time,
should be communicated as early as possible. We will accommodate these requests based on
availability.

5. No-Show Policy
If a guest fails to arrive without prior notice, a no-show fee equivalent to the deposit (if applicable)
or a pre-agreed amount may be charged.

6. Late Arrivals
If you expect to arrive late, please notify us as soon as possible. While we will do our best to
accommodate you, your table may be released if we do not receive notice.

7. Changes to Reservations
Any changes to your reservation, such as guest count or time adjustments, should be
communicated promptly. All changes are subject to availability.

8. Force Majeure
In the event of circumstances beyond our control (e.g., natural disasters, pandemics), Azad Star
Premium Dine-In Restaurant reserves the right to cancel reservations without liability. Guests will be
informed promptly, and any deposits will be refunded.

9. Contact Us
To cancel or modify your reservation, please contact us directly at (Email / Phone). We recommend
retaining a record of your cancellation or modification for reference.

10. Refund Policy
Deposits for reservations if collected will be fully refunded if cancellations are made within the
specified timeframe. Refunds will be processed within 7–10 business days.

General Terms

1. Guest Conduct
We kindly request all guests to behave respectfully toward our staff and fellow patrons. Any
concerns can be addressed directly to the Manage in charge who will ensure the best to resolve your
concerns. The restaurant reserves the right to refuse service or request a guest to leave if their
behaviour is deemed inappropriate.

2. Personal Belongings
Azad Star is not responsible for any personal belongings left unattended. Please keep your
possessions secure at all times.

3. Policy Amendments
Azad Star reserves the right to modify the reservation and cancellation policies at any time. Any
changes will be communicated via our website and will apply to future reservations.

4. Right of Admission
The restaurant reserves the right to deny admission or service to any guest who does not comply
with these terms or engages in inappropriate conduct.

5. Health and Safety Compliance
All guests must comply with the restaurant’s health and safety guidelines, including dress codes
and hygiene protocols.

6. Liability for Damages
Guests will be held responsible for any damage caused accidently or intensionally to the
restaurant's property during their visit. Any such damages will be charged accordingly, and the cost
will be included in the final bill.

7. Outside Food and Beverages
To ensure the highest standards of quality and service, we kindly request that guests refrain from
bringing outside food or beverages into the restaurant. Our team is happy to accommodate special
dietary needs or preferences where possible. Please feel free to inform us in advance, and we will
do our best to meet your requirements.

For any inquiries regarding your reservation or our policies, please contact us at star@azadazad.com